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Effective Date: 10/08/2026 Last Updated: 10/08/2026

This policy explains how returns and exchanges work for items purchased from LumberJim, LLC. Please review the section relevant to your purchase type below.
 

1. Standard Woodworking Items

Standard, ready-to-ship, or made-to-order home decor and furniture items are eligible for return under the following terms:
 

• Return window: Items may be returned within 7 days of delivery.

• Condition: Items must be returned unused, undamaged, and in their original condition.

• What you receive: Eligible returns are issued as store credit only. We do not offer cash or original-payment-method refunds on standard items.

• Return shipping: The buyer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in return transit.

• How to start a return: Contact us at the email below within the 7-day window with your order details and reason for return before shipping the item back.
   

2. Custom Orders & Collections Pieces
 

Custom orders and Collections pieces (items made from a customer's own tree material) are final sale once completed and delivered, and are not eligible for the standard return policy above.

Exceptions apply only in cases of:

• A defect in craftsmanship, or

• The completed piece substantially differing from what was agreed upon at the time of order
   

If you believe your Collections or custom piece qualifies under one of these exceptions, contact us within 7 days of delivery to discuss next steps. Resolutions may include repair, remake, or store credit, evaluated on a case-by-case basis given the one-of-a-kind nature of these pieces.

For full deposit and cancellation terms on custom and Collections orders, see our [Terms of Service].
 

3. Items Purchased Through Etsy or Merchandise Platforms
 

If you purchased your item through our Etsy shop, that transaction is subject to Etsy's return and buyer protection policies, as well as the specific return terms listed on the item's Etsy listing at the time of purchase, in addition to this policy. Please start any Etsy return through Etsy's platform directly.
 

Merchandise (Threadless and Redbubble): Branded apparel and merchandise linked from our Site is sold and fulfilled by Threadless and Redbubble, not by LumberJim, LLC. Returns, exchanges, and order issues for merchandise are handled under those platforms' own policies, so please contact the platform you purchased from. Our standard 7-day store-credit policy in Section 1 does not apply to merchandise.
 

4. Damaged or Incorrect Items
 

If your item arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging. Damaged or incorrect items are handled outside the standard return window and are not subject to the buyer-pays-shipping or store-credit-only terms above — we'll work with you directly to make it right.
 

5. Non-Returnable Items
 

The following are not eligible for return under any circumstance:

• Completed Collections pieces (except as outlined in Section 2)

• Items marked "final sale" at the time of purchase

• Items returned outside the applicable window or not in original condition
   

6. Questions
 

If you have questions about a return, exchange, or a specific order, contact us at:

Email: lumberjim.EP@gmail.com

This policy works alongside our [Terms of Service]. For purchases made through Etsy, Etsy's policies govern in the event of a conflict.

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