Shipping Policy

Effective Date: 10/27/2026
Last Updated: 10/27/2026

This policy outlines how shipping works for orders from LumberJim. Please review the section relevant to your purchase.

1. Shipping Area

At this time, LumberJim ships within the United States only. We do not currently offer international shipping.

2. Orders Placed Through Etsy

Our standard woodworking items are currently sold through our Etsy shop. For these orders:

Shipping costs are calculated and displayed at checkout on Etsy, based on the specific item, its size/weight, and your delivery address.
Shipping methods and carriers are selected per listing and shown on the Etsy product page.
Tracking information, once available, is provided through Etsy and sent to the email associated with your Etsy account.

For the most accurate and up-to-date shipping cost and delivery estimate for a specific item, please refer to that item's Etsy listing before purchase.

Merchandise (Threadless and Redbubble)

Branded merchandise is printed and shipped by Threadless and Redbubble. Shipping costs, delivery areas, processing times, and tracking for those orders are set by the platform you buy from and may differ from the terms in this policy. Please check the platform's checkout page for details.

3. Processing Time

Items fulfilled by LumberJim (not merchandise) typically ship within 3–5 business days of order confirmation.
Processing time is separate from transit time (the time it takes the carrier to deliver once shipped). Total delivery time = processing time + carrier transit time.
Orders placed on weekends or holidays begin processing the next business day.

4. Custom Orders & Collections Pieces

Custom orders and Collections pieces are handmade to order and are not shipped on the standard 3–5 day processing timeline.
Estimated completion and shipping timelines for these pieces will be communicated individually at the time of order, since they depend on the scope of the piece and source material availability.
Once a custom or Collections piece is ready to ship, you'll be notified and provided tracking information the same way as a standard order.

5. Shipping Delays

While we make every effort to meet the timelines above, delays can occasionally occur due to:

Carrier delays outside our control
High order volume (e.g., around farmers market season or holidays)
Material availability for custom or Collections pieces

If a significant delay affects your order, we'll do our best to notify you as soon as we're aware.

6. Lost or Damaged Packages

If your package arrives damaged, or tracking shows delivery but you haven't received your item, contact us within 48 hours so we can assist. Please have your order number and any photos of damaged packaging ready.

For Etsy orders, damaged or lost packages should also be reported through Etsy, as shipping protections and carrier claims are handled through their platform.

7. Local Pickup / Farmers Markets

Some items may also be available for purchase or pickup in person at farmers markets where LumberJim is present. Shipping fees do not apply to in-person purchases. Availability varies by market and inventory on hand.

8. Future Updates

As LumberJim transitions to native e-commerce directly on this Site, this Shipping Policy will be updated to reflect shipping rates, carriers, and processing times specific to that platform.

9. Questions

If you have questions about shipping on a current or upcoming order, contact us at:

Email: lumberjim.EP@gmail.com

This policy works alongside our [Terms of Service] and [Return & Exchange Policy]. For purchases made through Etsy, Etsy's shipping and buyer protection policies also apply.

This page works alongside our [Terms of Service] and [Privacy Policy]. In the event of a conflict specific to Tree Care services, the terms on this page govern.